Shipping Terms & Conditions
General
Shipping Terms & Conditions
For your
convenience, this site is integrated with third party courier services to
automatically calculate the delivery costs in all towns that are serviced by
their networks. These costs are a best estimate and if the quoted price differs
substantially from the actual cost, you will be notified. You are welcome to
use the courier service when offered as an option, or to send your own courier
to collect if you have selected the collect from a branch option.
Courier
packages are sent after being packed which can take a day or two depending on
the complexity of the order.
Orders can only
be packed when proof of payment is received. Payfast automatically sends us a
proof of payment and if you pay via EFT, you will have to manually send proof
of payment to johan@brewmart.co.za or alternatively wait until your bank
eventually deposits the funds into our account before the package is packed and
sent with the next available collection date.
All couriers
used are a third-party service and we have no control over the delivery date.
When the package leaves, it is out of our hands and we have no control over the
actual delivery date. You will however be furnished with a tracking number once
it is allocated and the day after the package has left it usually reflects on
the system. The system automatically sends the tracking number but every now
and again it never reaches the recipient. If you do not receive the tracking
number, please login to your account – it will be appended to the order, or pop
us an email. If you require a product by a specified date, it will be best to
send your own courier and to notify us.
To track your
parcel with Fastway, navigate to this website: http://www.fastway.co.za/
To track your
parcel with The Courier Guy, navigate to this website: https://thecourierguy.co.za/tracking/
We do our best
to package your order for the journey, but every now and again something can
get damaged or lost in transit. The orders are shipped without delivery or
damage insurance at the customer's risk to keep costs down. Should you wish to
insure the shipment against delivery and damage, please contact Brewmart on
johan@brewmart.co.za before it ships so that a quote for this additional charge
can be sent.
Should there be
items in the package that are not compatible for shipping purposes in the same
package e.g. acid and base we will notify you so that the order can be amended
as the courier will probably not accept the package. We use the address
provided at registration to ship to (you need to complete every field accurately
and in full) - if the package is returned as undeliverable you will have to
provide a different address and will be billed again for the shipping at
courier rates. if the courier rates have gone up, you will be billed at the new
rates to resend. Please keep your details up to date on the system.
Every now and
again packing mistakes occur. We will send all product returns and back orders
via a service that we nominate which can also include the South African Post
Office. Should you wish Brewmart to use another delivery channel, the
difference in price needs to be paid. Should an item be defective in design,
please do not ship it before contacting us beforehand.
By using our
shipping provided on the website you agree to the above conditions and
information.
Cross border
shipments:
VAT and
shipping are not automatically added to the invoice if the destination is out
of South African borders. Depending on how it is to be shipped, VAT or shipping
will have to be added to the invoice manually. If you send someone to collect,
they will have to pay VAT and claim it back at the border.
Shipping via
PUDO:
Pudo does not
require a receiver’s signature and are thus sent uninsured at the customer's
risk
From the moment
you receive the notification stating your package has arrived at one of the
pudo lockers, you will have 48 hours to pick up your package. If you don’t pick
up your package within the deadline, it will be sent to the closest pudo
Kiosk/Depot. You can also ask to resend your package to a pudo locker nearest
to you or an alternative address at an additional cost.
If your package
is not collected within 48 hours of being notified to collect from a pudo
locker, any return or additional shipping costs will be for your account.
Reshipping costs and any incurred return shipping costs will have to be paid
before the package can be dispatched again and or collected. You are fully
bound by the terms and conditions of carriage of the third-party shipper.
Pudo lockers
are located in monitored areas and have multiple security systems such as video
surveillance, anti-break locks and a package detection system.
Things we can't
ship with Pudo:
Items (and
packages) larger than 60cm x 41cm x 69cm or that weigh more than 20kg
Gas bottles
Items that
require overnight or fast shipping.
Acidic and
Basic items in the same package.
Glass items
(only at the customer's risk).