Shipping Terms & Conditions

General Shipping Terms & Conditions

For your convenience, this site is integrated with third party courier services to automatically calculate the delivery costs in all towns that are serviced by their networks. These costs are a best estimate and if the quoted price differs substantially from the actual cost, you will be notified. You are welcome to use the courier service when offered as an option, or to send your own courier to collect if you have selected the collect from a branch option.

Courier packages are sent after being packed which can take a day or two depending on the complexity of the order.

Orders can only be packed when proof of payment is received. Payfast automatically sends us a proof of payment and if you pay via EFT, you will have to manually send proof of payment to johan@brewmart.co.za or alternatively wait until your bank eventually deposits the funds into our account before the package is packed and sent with the next available collection date.

All couriers used are a third-party service and we have no control over the delivery date. When the package leaves, it is out of our hands and we have no control over the actual delivery date. You will however be furnished with a tracking number once it is allocated and the day after the package has left it usually reflects on the system. The system automatically sends the tracking number but every now and again it never reaches the recipient. If you do not receive the tracking number, please login to your account – it will be appended to the order, or pop us an email. If you require a product by a specified date, it will be best to send your own courier and to notify us.

To track your parcel with Fastway, navigate to this website: http://www.fastway.co.za/

To track your parcel with The Courier Guy, navigate to this website: https://thecourierguy.co.za/tracking/

We do our best to package your order for the journey, but every now and again something can get damaged or lost in transit. The orders are shipped without delivery or damage insurance at the customer's risk to keep costs down. Should you wish to insure the shipment against delivery and damage, please contact Brewmart on johan@brewmart.co.za before it ships so that a quote for this additional charge can be sent.

Should there be items in the package that are not compatible for shipping purposes in the same package e.g. acid and base we will notify you so that the order can be amended as the courier will probably not accept the package. We use the address provided at registration to ship to (you need to complete every field accurately and in full) - if the package is returned as undeliverable you will have to provide a different address and will be billed again for the shipping at courier rates. if the courier rates have gone up, you will be billed at the new rates to resend. Please keep your details up to date on the system.

Every now and again packing mistakes occur. We will send all product returns and back orders via a service that we nominate which can also include the South African Post Office. Should you wish Brewmart to use another delivery channel, the difference in price needs to be paid. Should an item be defective in design, please do not ship it before contacting us beforehand.

By using our shipping provided on the website you agree to the above conditions and information.

Cross border shipments:

VAT and shipping are not automatically added to the invoice if the destination is out of South African borders. Depending on how it is to be shipped, VAT or shipping will have to be added to the invoice manually. If you send someone to collect, they will have to pay VAT and claim it back at the border.

Shipping via PUDO:

Pudo does not require a receiver’s signature and are thus sent uninsured at the customer's risk

From the moment you receive the notification stating your package has arrived at one of the pudo lockers, you will have 48 hours to pick up your package. If you don’t pick up your package within the deadline, it will be sent to the closest pudo Kiosk/Depot. You can also ask to resend your package to a pudo locker nearest to you or an alternative address at an additional cost.

If your package is not collected within 48 hours of being notified to collect from a pudo locker, any return or additional shipping costs will be for your account. Reshipping costs and any incurred return shipping costs will have to be paid before the package can be dispatched again and or collected. You are fully bound by the terms and conditions of carriage of the third-party shipper.

Pudo lockers are located in monitored areas and have multiple security systems such as video surveillance, anti-break locks and a package detection system.

Things we can't ship with Pudo:

Items (and packages) larger than 60cm x 41cm x 69cm or that weigh more than 20kg

Gas bottles

Items that require overnight or fast shipping.

Acidic and Basic items in the same package.

Glass items (only at the customer's risk).