Please read below to understand how shipping works.
For your convenience, this site is integrated with Fastway Couriers to automatically calculate the delivery costs in all towns that are serviced by Fastway. You are welcome to use the fastway service when offered as an option, or to send your own courier to collect by prior arrangement. If you send your own courier, please contact us beforehand as orders do not ship from the physical stores. Alternatively, we can send a quote for delivery via another courier or even package the order should you wish to collect it in-store and avoid standing in a queue to pay.
Fastway packages are priced the same irrespective of the weight and the maximum limit per package is about 20kg. For the purposes of calculating this weight, the website automatically rounds all types of grain up to the nearest kilogram. If your order contains the following: 3.5kg Malt A, 0.1kg Malt B, 0.3kg Malt C and 0.1kg Malt D, the shipping weight of the order is 4kg Malt A, 1kg Malt B, 1kg Malt C, 1kg Malt D for a combined parcel shipping weight of 7kg
Fastway packages are sent on a Tuesday or Thursday and the cut-off time for the order’s proof of payment to reach us is 3:00 pm the previous day. E.g. If you want your package to be sent on the Tuesday then the proof of payment has to reach us no later than 3:00 pm on Monday, or 3:00 pm on Wednesday for packages leaving on Thursday.
Orders can only be packed when proof of payment is received. Payfast automatically sends us a proof of payment and if you pay via EFT, you will have to manually send proof of payment to email@example.com or alternatively wait until your bank eventually deposits the funds into our account before the package is packed and sent with the next available collection date.
All couriers used are a third party service and we have no control over the delivery date. If you specify a delivery date on the order comments, this will be ignored as we ship by default on Tuesday and Thursday. When the package leaves, it is out of our hands. You will however be furnished with a tracking number once it is allocated and the day after the package has left it usually reflects on the system. The system automatically sends the tracking number but every now and again it never reaches the recipient. If you do not receive the tracking number, please login to your account – it will be appended to the order, or pop us an email.
As a rule of thumb for Fastway: pink, lime, blue and brown labels take one working day; red takes one to two working days; orange takes two to three working days; grey takes four to five working days to deliver. Mostly dependent on the local franchise that services your area. All the couriers we use only work on Monday to Friday and are closed on weekends and public holidays.
To track your parcel with Fastway, navigate to this website: http://www.fastway.co.za/
We do our best to package your order for the journey, but every now and again something can get dropped. The orders are shipped without delivery or damage insurance at the customer's risk to keep costs down. Should you wish to insure the shipment against delivery and damage, please contact Brewmart on firstname.lastname@example.org before it ships so that a quote for this additional charge can be sent.
Should there be items in the package that are not compatible for shipping purposes in the same package e.g. acid and base we will notify you so that the order can be amended as the courier will probably not accept the package. We use the address provided at registration to ship to - if the package is returned as undeliverable you will have to provide a different address and will be billed again for the shipping at courier rates. if the courier rates have gone up, you will be billed at the new rates to resend. Please keep your details up to date on the system.
Every now and again packing mistakes occur. We will send all product returns and back orders via a service that we nominate which can also include the South African Post Office. Should you wish Brewmart to use another delivery channel, the difference in price needs to be paid. Should an item be defective in design, please do not ship it before contacting us beforehand. The shop is not manned all the time and deliveries need to go to a different physical address. By using our shipping you agree to the above conditions and information.